Customer Service

The Ultimate Long-Term Relationship: Building Trust With Your Customers

Trust is very important to consumers. If a person doesn’t trust your company or your product, they’re not going to stick around. But the problem with trust is while it can be easy to lose it, it’s really hard to gain it in the first place. Being able to present your business as a genuine,
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Proven Ways to Make a Fantastic First Impression in Business

Your first impression, whether it’s on a client or someone else in the company, has to be a good one. If you do not make a good first impression, then this will certainly work against you and you may even find that you end up losing out as a result. Want to make sure that
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How to Maintain Good Customer Service in an E-commerce Business

E-commerce is the business of buying and selling things over the internet using any electronic device, such as mobile phones, laptops, and tablets. You can find pretty much anything on the internet that you would want or need, such as plane tickets, books, clothes and more; however, ordering this way gives you little human contact
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Is Your Business Missing Out On Customers?

A customer base is what your business thrives off of. It’s something every business needs in order to have a place in the market, and without a market draw big enough, there’s a very solid chance that a company will fail within the first year. Which brings us to the point of this very article:
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Successful Methods of Attracting New Customers

One of the biggest challenges any business faces is being able to attract new customers. No business can sustain itself over the long-term if new customers aren’t being brought in, but making it happen is easier said than done. We’re going to talk today about some of the most successful methods for attracting new customers
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How To Keep Your Customers Despite the Pandemic

As the COVID-19 outbreak continues, businesses are facing unprecedented challenges. While online sales are booming, offline retail units are struggling to adapt to varying lockdown restrictions. If your business is reliant on footfall, there’s no doubt you’ll be looking for ways to retain a customer base during these difficult times. To ensure your customers feel
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Why Is Delivering Value Critical For Every Business Model?

When you are running a business, it’s absolutely vital that you focus on how you can deliver value to your customers. Value can be provided in a lot of ways and doesn’t just mean delivering financial benefits. Let’s take a look at some of the possibilities.      Key Ways To Deliver Value  You could
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Building Trust in the COVID-19 Era

To say that your business has taken a hit in 2020 would probably be an understatement. Heck, it’s entirely possible that your business is on life support. You’re operating. You’re making sales. You’re even gaining new customers. But since March, it feels as though every customer is a little bit harder won, and that every
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4 Ways To Drive Foot Traffic To Your Retail Store

While the online e-commerce wave is gaining traction, the brick and mortar retail industry is still relevant. In fact, there are signs that show that these physical stores are the future of retail. Even though this is a good sign, it does not come that naturally for these stores to be successful. It takes some
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4 Ways To Improve The Customer Experience In Your Call Center

Even though interactions with customers are often handled online through social media, email or live chat, the call center is still an important part of your customer service process. Many people prefer speaking to somebody over the phone, and it’s vital that your customer service operatives offer a good customer experience. If people have a
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