Customer Service

Why Is Delivering Value Critical For Every Business Model?

When you are running a business, it’s absolutely vital that you focus on how you can deliver value to your customers. Value can be provided in a lot of ways and doesn’t just mean delivering financial benefits. Let’s take a look at some of the possibilities.      Key Ways To Deliver Value  You could
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Building Trust in the COVID-19 Era

To say that your business has taken a hit in 2020 would probably be an understatement. Heck, it’s entirely possible that your business is on life support. You’re operating. You’re making sales. You’re even gaining new customers. But since March, it feels as though every customer is a little bit harder won, and that every
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4 Ways To Drive Foot Traffic To Your Retail Store

While the online e-commerce wave is gaining traction, the brick and mortar retail industry is still relevant. In fact, there are signs that show that these physical stores are the future of retail. Even though this is a good sign, it does not come that naturally for these stores to be successful. It takes some
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4 Ways To Improve The Customer Experience In Your Call Center

Even though interactions with customers are often handled online through social media, email or live chat, the call center is still an important part of your customer service process. Many people prefer speaking to somebody over the phone, and it’s vital that your customer service operatives offer a good customer experience. If people have a
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Getting Your Customers To Buy Online Is Easier Thank You Think

Are you struggling to get the high sales numbers that you want online? Here are some of the key factors to consider.    Give Them Lots Of Options  Different people like to pay for things in different ways. For example, in a store, you will have some people paying with cash, and others paying with
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How To Quickly Grow Your Business

Growing Your Business Without Alienating Your Existing Customers

When you decide to grow your business, you need to make sure that you are looking after all of your customers. It can be easy to alienate your existing customers but this can be quite problematic as you risk losing them forever. This is why you need to make sure that any expansion plans include
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Customer Lovin’ : 3 Clever Tactics That Will Make Your Customers Adore You

To make your business a success, you don’t just want to keep your customer happy, you really want them to adore you above any other brand out there, especially compared to any of the others that are in your field. Happily, you can find some clever tactics below that will help your customers only have
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