Good customer service can make or break a company. If two similar businesses largely differentiate in the quality of their customer service, the business with better customer service is likely to be the preferred one. There are many ways to make customer service better, and technology can play a role. Different tech tools can help
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Are you wondering how to deal with tech troubles in your company? Here are some of the major issues that you can face and the right solutions that could be highly beneficial to you. Photo by Soumil Kumar from Pexels Downtime Downtime is a complete killer of companies. Downtime is any period where your company is
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Let’s not mince words, ladies. For many of us, the last few months have changed everything. Although many sectors have experienced a resurgence after the lockdown measures were significantly eased in July, there are still many more that are still waiting for it to be safe to reopen. Nail salons, gyms and night clubs are
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There’s no doubt that creating your own startup in the modern era is one of the most exciting things in the world but it’s also an undeniable fact that it’s one of the most challenging things that you can possibly do. The reality is that the modern business marketplace is more saturated now than ever
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About OK, you’ve got everything in place. You’ve spent a ton of money getting to the stage where customers should be flocking to your door but, for some reason, the sales are not coming in, or you are being pressured to give discounts. Is it your sales team? Is it you? You won’t be the
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The way you market your business is going to be responsible for a lot of the customers that you get. Without marketing, nobody is going to know who you are, what you do, or why they should bother using your company over one of your competitors. All of this information is important, which is why
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As we start to emerge from the COVID-19 lockdown and start to take small steps back towards some form of normality, many business owners will be left feeling uncertain about the future, and even less sure of the next steps that they need to take. The last few months have had a devastating impact on
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It’s important that, no matter what your business or day-to-day is, you are able to stand out as more than simply another competitor. You want people to associate your business and your personal brand with something that excels above the rest. Thought leadership is the quality that’s most associated with this. If you can show
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Photo by Pixabay from Pexels It is undeniable that the current pandemic will leave behind drastic changes in our lifestyle. Since most of them are unpredictable, reading the current trends in the best way is essential for businesses to thrive. The majority of small business owners and entrepreneurs experienced the effects of the new changes,
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Now that you’ve got your online shop up and running, it’s time to scale your business and outsource your eCommerce fulfilment. This means you can store, sell, package, and deliver products much more easily, and cope with rising demand. Upgrade your website and entrust a third-party logistics provider to hand the rest. A more
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